Refund Policy
We want every Haaty purchase to feel considered and transparent. Return, exchange, and refund eligibility is based on the product-specific terms shown when you place your order.
Before Requesting A Return
Review the return information on the product and order details, then contact Haaty support with your order number and a clear description of the issue.
- Keep the item unused and in its original condition
- Retain original tags, accessories, and packaging
- Share photographs when an item arrives damaged, defective, or incorrect
Refund Processing
Approved refunds are sent to the eligible payment method after the returned item and request have been reviewed. Bank or payment-provider processing times may apply.
Your statutory consumer rights remain unaffected.
